Daikin Altherma fault UA-21

Bizone PCB / hydro PCB mismatch error

Heat pump

What it means

Communication abnormality between hydro PCB and bizone PCB after communication was already made.

Likely causes

  1. Faulty hydro PCB
  2. Faulty bizone PCB
  3. Faulty current loop PCB
  4. Applicable ESV (Engineering Software Version) issue
  5. Backup heater wiring is NOT correct
  6. User interface is replaced or reset to factory settings; previous measurements are lost
  7. Hydro PCB is replaced or reset to factory settings; previous settings are lost
  8. Backup heater is allowed in emergency mode, setting [4-00]
  9. No power supply
  10. Faulty transformer
  11. PCB malfunction
  12. Faulty room thermistor
  13. Deviation of thermistor (lower temperature measured than actual)
  14. Bad contact between sensor and pipe
  15. Loose or disconnected wires
  16. Damaged connectors or wires
  17. Deviation of outlet water after backup heater thermistor (lower temperature measured than actual)
  18. Incorrect or missing software on the PCB
  19. Communication error between bizone PCB and current loop PCB
  20. LD1 not flashing: no operation of LAN adapter
  21. LD2 flashing: TCP/IP communication problem with router
  22. LD3 flashing: communication problem between LAN adapter and indoor unit

Where to start

  1. Perform a check of the hydro PCB
  2. Perform a check of the bizone PCB
  3. Perform a check of the current loop PCB

The full answer, free

  • 31 more checks in order
  • The readings and component tests from the manual
  • How to put it right, step by step
  • The manual page for this fault (page 64), right under the answer

Safety: Isolate the outdoor unit and any backup heater, and give the inverter capacitors time to discharge before you open the electrics. Anything on the refrigerant circuit needs F-gas certification.

From the Daikin manual for the Altherma. Check the model on the data plate before you order parts.

Other Daikin Altherma fault codes